In case you’ve purchased a web hosting plan and you’ve got some enquiries about a particular function/feature, or in case you have chanced upon a certain complication and you require assistance, you should be able to contact the respective help desk team. All web hosting providers deploy a ticketing system regardless of whether they offer other methods of contacting them apart from it or not, because the most efficient way to deal with an issue most often is to open a ticket. This kind of correspondence renders the replies exchanged by both sides simple to track and enables the client care team representatives to escalate the problem in case, for example, a sysadmin must interfere. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you’ll need to have no less than 2 separate accounts to contact the help desk staff and to actually manage the hosting space. Constantly logging in and out of different accounts might be a bore, not to mention the fact that it takes a lot of time for most web hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Cloud Hosting

In stark contrast to what you may find with lots of other hosting companies, the support ticket system that we use with our cloud plans is part of the Hepsia Control Panel, which comes with all accounts. You won’t need to memorize several logon credentials, since you’ll be able to manage both your tickets and the hosting account itself in one place. So, if you’ve got an inquiry or bump into a predicament, you can contact our customer service technicians instantly. Our system features a smart search functionality. This goes to say that even in case you’ve submitted numerous tickets through the years, you’ll be able to find the one that you need without hassle. Additionally, you can see knowledge base guidelines for handling common difficulties.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is incorporated into the Hepsia Control Panel, which we have developed for our semi-dedicated servers, which implies that you won’t require an additional platform to touch base with our help desk team – you can do this on the spot as soon as you run into an obstacle. Submitting a new ticket takes a few mouse clicks and finding an older one is equally simple. Using our smart search functionality, you can swiftly track down any ticket that you’ve already submitted. You can send a ticket at any given point in time as our customer support team members are at your service 24 hours a day, 7 days a week and reply in no more than an hour, although it seldom takes this much to receive a reply. With Hepsia, you will have everything in a single location and you can just forget about needing to sign in and out of 2 or more platforms to resolve a simple problem.