Should you ever experience a problem with your website and be incapable of dealing with it, ask the respective hosting provider’s client care team to help you get the website back online. A quick solution would be the most optimal scenario, but a lot of hosting companies respond within twenty four hours and even more, especially if you are dealing with a hosting reseller. Even if your problem can be solved without much difficulty, your website may not work properly or it may not be available whatsoever for a prolonged stretch of time, so you may lose potential customers as it’s extremely unlikely that anybody would be willing to go back to an inoperational site. Hence, you should make sure not only that you can touch base with your hosting company, but also that they can respond and assist you in a timely manner. If a web app update does not proceed smoothly or you delete something by mistake, for example, the website should be fixed swiftly in order to prevent long inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any tech support ticket that you submit or any e-mail that you send is only one hour, even if you contact us on weekends and national holidays. Whatever the nature of your issue or inquiry may be, we will lend you a helping hand straight away and will give you the necessary information to fix any problem with your sites. The actual reaction time commonly doesn’t surpass 15-20 minutes, which means that you can just forget about waiting for hours and hours on end to get an issue solved or even worse than that – waiting around a whole day only to get a response that more information is necessary while nothing is resolved. We will assist you in a well-timed manner since we know how priceless time can be in the dynamic electronic space. The 60-minute response guarantee is valid for any technical or billing question that you might have regarding our cloud plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we understand exactly how important it is to get swift assistance, we promise that you won’t ever need to wait around for more than sixty minutes to obtain a response to any support ticket that you open through your semi-dedicated server CP. Actually, you will rarely have to wait for more than 20-30 minutes and this applies to any question irrespective of what its nature is – technical, general or billing. Plus, our client and tech support team will be at your disposal day and night, which suggests that even if you send a ticket during national holidays, you’ll invariably get an immediate response, which will include the answer to a question, the solution to a predicament or the info necessary to resolve an issue yourself – in case there’s something that you have to do on your end. With us, you will never need to spend a day awaiting an answer like you would with other providers.