The availability of the customer and tech support that a cloud hosting company provides will tell you a lot for the services which they offer as well. In case you can use just e-mails or tickets, you have most probably come across some reseller and not the web hosting supplier. If this is the case, you will probably have to wait for a few days to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to get hold of the true hosting company for additional help. When the supplier offers you various means of communication with fast response time which are available at any time, they're most likely the top provider, not just a reseller. Which means that you will take advantage of prompt assistance and excellent support since they will have instant access to the servers where your account is. Regardless of the trouble - sales or technical, it is always better to be able to get in touch with your website hosting company right away by using your preferred way of communication.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all of our cloud hosting packages are twenty-four-seven, so you can forget about waiting for several days to get assistance. If you are not our client yet, you can phone us, chat with an agent or send an e-mail. In case you do have an account, you can open a support ticket in addition to the other three ways of contact. You can choose the best way to contact us depending on where you are or the hardware you are using. We can assist you for almost any hosting-related query that you may have or issue that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in this situation the maximum reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to test our support services even before you get a semi-dedicated server account from our company since we have telephone and live chat support for pre-sales, billing and common questions. Our representatives will assist you to find the best plan or provide you with info about our servers, so as to check whether the system requirements for your web sites are met. In case you are an existing client, you also have the option to contact us via electronic mail or through our ticketing system, which is accessible from the Hepsia web hosting Control Panel. We warrant that if you use any of these 2 ways of contact, you'll get a response within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. In case you have used the website hosting services of other suppliers, even big ones, you are able to compare the reply time because it often takes an entire day for them to address a support ticket.

24/7 Customer Support in VPS Servers

In case you get a VPS server from us, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have a couple of local phone numbers in the U.S.A., the UK and Australia as well as a live chat service. When you are a current customer and you require help with a technical issue that requires longer time to analyze or resolve, you're able to open a support ticket through your billing account or you can send an email and we'll take care of the problem and send you an answer within 1 hour. The reply time is warranted 24/7, which includes weekends and holidays, but for the majority of problems it takes a maximum of 30 minutes to receive support. Our support service covers your VPS plus all the pre-installed software it comes with, so in case you need help with third-party applications, you can check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

With a one-hour max reply time warranty, you will take advantage of prompt support when you acquire a dedicated server through our company. Our customer and tech support crews are available 24/7/365, which means that any time you open a ticket via your billing account or you send an e-mail message regarding any kind of issue with the server or the pre-installed software on it whatever the time of the day, you'll receive an answer within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the issue in question needs longer time to be solved or if it needs to be forwarded to our administrators, since it is a lot easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to give us a call or talk to a live agent through our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also help you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 as well.