Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • You can find nearly all the answers to your questions in the user–friendly Help section included in our Control Panel. It includes an exhaustive knowledge base with frequently asked questions and in–depth educational articles written by our trained client support team.

  • Top quality support service

  • Instructional Videos

  • We have prepared a collection of step–by–step video tutorials that visually explain how to deal with a typical issue related to your cloud plans account. You will find the tutorial videos in the Help Center section.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7/365 help desk support service with a 60–minute support ticket response time guarantee. Our team of accomplished customer service technicians will be available to you to attend to all the inquiries that you could possibly have. During non–peak periods, an answer will be provided within just twenty minutes.