Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Response Warranty

  • Our crew of service technicians will try their best to respond to your advice requests in approximately 1 hour. If, however, the situation you have encountered calls for some help from the Admin =Dept,= we are going to forward the ticket to the technician in charge and will write a comment to tell you.

  • Top quality support service

  • Top–class Customer Help And Support Service

  • Our technical assist staff will be working for you 24x7 to to respond to all assistance demand tickets that you send to us. We offer client help for all software applications that are pre–configured on your hosting server. These include our custom made Control Panel, the selected Operating System along with the server management panel (depending on the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • Each part of the Control Panel that is included absolutely free with your VPS offers you an inbuilt collection of articles. You will find a selection of in–depth how to content articles and a range of step–by–step video training materials that illustrate all the basic web site maintenance tasks. You can gain access to them by simply clicking the Help or Video keys in the upper right side of each Control Panel section.